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< Support Board ~ Still waiting for my CDs after 4 weeks since shipment |
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 Posted: Wed Sep 19, 2007 8:30 pm |
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Not-So-Newbie
Joined: 22 Jul 2007
Posts: 31
Location: Perth, WA
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My order #0115 has not been delivered and I've tried everything. I sent 2 emails to "merchandise@eminenceonline.com", one 2 weeks ago and another one a couple of days ago. I pay $17 for p&h which one would expect would be via express for 3 very light CDs, I live in WA yet despite them saying my order has been shipped, I still haven't received anything and no contact has been made despite my urgency into the matter
Honestly, what the hell is going on? Why is it taking so damn long? The shipment arrived in mid July, it was apparently sent around mid August yet I still have nothing to show for it except an emailed invoice and $110 taken out of my bank account
Please fix my problem asap! I'm getting tired of this lack of customer service  |
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| jcbng |
| Posted: Wed Sep 19, 2007 9:38 pm |
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Merchandise Dept
Joined: 13 May 2006
Posts: 169
Location: Sydney
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We are really sorry for this, however, from checking our activity records, this item was sent out at that time. We will chase up on Aus-post for this mishap and hopefully your package will be sent to you by the end of this week
Sorry for any inconveniences caused |
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Eminence Staff since 2006
- A Night in Fantasia 2006
- Spirited Away with Youmi
- Piano Stories IV
- Passion
- A Night in Fantasia:Symphonic Games Edition 2007 |
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| /backslash |
| Posted: Tue Sep 25, 2007 8:05 pm |
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Not-So-Newbie
Joined: 22 Jul 2007
Posts: 31
Location: Perth, WA
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| Soo...any updates to the whereabouts on my parcel? |
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| jcbng |
| Posted: Thu Sep 27, 2007 5:30 pm |
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Merchandise Dept
Joined: 13 May 2006
Posts: 169
Location: Sydney
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Aus Post has located your parcel and it will be sent to you by next week
Aus Post apologises for this mishap and so do we |
_________________
Eminence Staff since 2006
- A Night in Fantasia 2006
- Spirited Away with Youmi
- Piano Stories IV
- Passion
- A Night in Fantasia:Symphonic Games Edition 2007 |
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